Refund policy

Returns & Exchanges

Because of the personal, hygiene-sensitive nature of hair products, we can only accept returns or exchanges under the conditions below.

Eligible for return

• The item is unworn, unwashed, and uncut, with the lace and hair in original, untouched condition.
• The item is in its original packaging with any tags or seals intact.
• You contact us within 1 days of delivery to request a return.

Not eligible for return

• Bundles, closures, or wigs that have been worn, washed, cut, coloured, or styled.
• Items without proof of purchase (your order reference).
• Sale or clearance items, unless faulty.

Faulty or incorrect items

If you receive a faulty item or the wrong order, contact us on WhatsApp within 48 hours of delivery with your order reference and a photo or short video of the item. We'll arrange a replacement or refund at no extra cost to you.

Installment (pay-in-bits) orders

For orders paid in installments, your item is reserved once your first installment is paid and is shipped only after the balance is paid in full. Cancellation of installment cannot be refunded and not meeting up to the deadline of the installment payment within 10 weeks may affect price if price changes during the cause of the installment payment.

Refunds

Approved refunds are issued to your original payment method (or as store credit, if you prefer) within 21 business days of us receiving the returned item.

How to start a return

Message us on WhatsApp with your order reference number and the reason for your return, and we'll guide you through the next steps.